Terms and Conditions

Privacy Policy

Any personal information, such as your name, e-mail address, postal address, and phone number, that you provide during the checkout process is confidential and used solely for the purpose of processing your order. We follow industry best practices to ensure your information is not lost, misused, accessed, disclosed, altered or destroyed.

If you choose to register an account with us, your information will be saved on your personal log-in for your own ease with future orders.

If you provide us with sensitive personal information, such as your debit/credit card information, the information is protected by Secure Socket Layer (SSL) technology encryption. Following credit card payment, your sensitive information is deleted. Pilot Petes RC and Model Shop does not store any debit/credit card information.

Pilot Petes RC and Model Shop guarantee that the information entered on our site will not be disclosed to any third parties. In the event that your personal information is requested by the law, we will comply with legal process.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information email us at pete@pilotpetes.nz.

Intellectual Property

The intellectual property rights in all content made available to you on or through this website remains the property of Pilot Petes RC and Model Shop or its licensors and are protected by copyright laws. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content supplied to you in connection with any commercial enterprise.

Shipping Policies:

Please Note : Our delivery service is through NZ Post. And as such we use their target delivery times.
All options are tracked. Please ask if you want the tracking number sent to you.

We only get involved in your delivery if the Signature Required option is selected and you advise us there is a problem.
Any issues with Non signature and Rural deliveries are between you and NZ Post. We cannot guarantee non signature deliveries.

If you live in an area classed as “Rural or Not Normal” you must select the Rural option at checkout.
If not your order will not be processed and remain On Hold.
If you don’t know what your address is classed as please check below
This website is available to New Zealand customers only.

Terms of Sale

Pilot Petes RC and Model Shop is hosted by NZ WEB Services and built on WordPress utilising WooCommerce. By placing an order, you are purchasing a product subject to following our terms and conditions. All orders are subject to availability.

Dispatch times may vary according to availability and any guarantees made as to delivery times are subject to any delays resulting from unforeseen circumstances, such as postal delays, for which we will not be responsible.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your purchase. This email is an acknowledgement and does not constitute acceptance of your order. The purchase of items is not accepted until your payment has been approved and debited from your debit/credit card.

All payments made via direct payment (online banking), must be made within 3 working days or your order will be void.

While we do our best to ensure that all details, descriptions and prices which appear on this website are accurate, human error may occur. If we discover an error in the price or description of any item which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order or cancelling. If you cancel, you will receive a full refund.

We reserve the right to change or update information at any time on our website without prior notice. We reserve the right to refuse to fill any orders that you may place in the event that the item is not available, there are inaccuracies in the information of the item, or we have concerns over fraudulent practices.

Pilot Petes RC and Model Shop is a New Zealand owned company and all prices are listed in NZD. All prices are inclusive of GST. Delivery costs are charged in addition and included in the ‘total cost’ at check-out.

Please find our Refund & Returns Policy HERE

Disclaimer of Liability

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Pilot Petes RC and Model Shop shall not be liable for any damages, including but without limitation to any direct, indirect, consequential, punitive or incidental damages, or damages for loss of use, profits or other intangibles, arising out of or related to the use, inability to use, performance or failures of this website.


By using this website, you agree to indemnify, defend and hold harmless Pilot Petes RC and Model Shop, its owners, employees, and affiliates, from any and all third party claims, liability, damages and costs arising from your use of this website or your breach of the Terms and Conditions.

Governing Law

These terms and conditions are to be construed in accordance with the laws of New Zealand and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of New Zealand.

If you have any queries relating to these terms and conditions, please contact us at pete@pilotpetes.nz.